Pracownia Horeca online store Terms and Conditions

This document primarily sets out the rules governing the conclusion of agreements within the Store, including important information about the Seller, the Store, and the rights granted to Consumers.

TABLE OF CONTENTS
§ 1 Definitions
§ 2 Contact with the Seller
§ 3 Technical Requirements
§ 4 Purchases in the Store
§ 5 Payments
§ 6 Order Fulfilment
§ 7 Right of Withdrawal
§ 8 Exceptions to the Right of Withdrawal
§ 9 Complaints
§ 10 Personal Data
§ 11 Final Provisions
Appendix No. 1: Model Withdrawal Form

§ 1 DEFINITIONS

§ 2 CONTACT WITH THE SELLER

1. Postal address: ul. Amazonitowa 18, 91-360 Łódź, Poland
2. E-mail address: biuro@pracowniahoreca.pl
3. Telephone: +48 508 092 085
4. The cost of telephone calls or data transmission incurred by the Buyer is based on the standard rates charged by the telecommunications operator or internet service provider used by the Buyer. The Seller notes that the cost of international calls or international data transmission may be higher than the cost of domestic calls or data transmission, depending on the tariff applied by the telecommunications operator or internet service provider used by the Buyer.

§ 3 TECHNICAL REQUIREMENTS

1. The following are required for the proper functioning of the Store:
   • a device with Internet access
   • a web browser supporting JavaScript and cookies.
2. An active e-mail account is required to place an order in the Store, in addition to the requirements specified in section 1.

§ 4 PURCHASES IN THE STORE

1. The prices displayed in the Store are the total prices for the products.
2. The Seller notes that the total order price consists of the product price and, where applicable, the delivery costs indicated in the Store.
3. The selected product must be added to the Store shopping cart.
4. The Buyer then selects the delivery method of the goods and the payment method from the options available in the Store, and provides the information necessary to process the order.
5. The order is placed when the Buyer confirms its contents and accepts these Terms and Conditions.
6. Placing an order constitutes the conclusion of an agreement between the Buyer and the Seller.
7. The Buyer may register in the Store, i.e. create an Account, or make purchases without registration by providing their details each time an order is placed.

§ 5 PAYMENTS

1. The following payment methods are available in the Store:
   1. ordinary bank transfer to the Seller's bank account;
   2. payment by card:
      • Visa
      • Visa Electron
      • MasterCard
      • MasterCard Electronic
      • Maestro
   3. via an online payment platform:
      • Shoper Payments
      • mElements (Paynow)
   4. cash on delivery, i.e. payment in cash at the time of delivery of the goods to the Buyer;
2. Online payment services are provided by:
• Autopay S.A. – for payments made through the Shoper Payments platform;
• mElements S.A. – for online payments / payment card transactions processed by this provider. 
3. If the Buyer chooses advance payment, the order must be paid for within 1 Business Day from placing the order.
4. By making purchases in the Store, the Buyer agrees to receive electronic invoices from the Seller. The Buyer has the right to withdraw this consent.

§ 6 ORDER FULFILMENT

1. The order fulfilment time is specified in the Store.
2. The Seller will commence fulfilment of the order after payment has been received if the Buyer has chosen advance payment for the order.
3. If the Buyer purchases products with different fulfilment times within a single order, the order shall be fulfilled within the period applicable to the product with the longest fulfilment time.
4. Countries to which delivery is available:
   • Poland
   • Germany, Lithuania, Estonia, Latvia, the Czech Republic, Denmark, the Netherlands, Norway, France, Ireland
5. The following delivery methods are available in the Store:
   1. delivery by courier service;
   2. delivery to InPost parcel lockers.

§ 7 RIGHT OF WITHDRAWAL

1. The Privileged Buyer has the right to withdraw from an agreement concluded with the Seller through the Store, subject to § 8 of these Terms and Conditions, within 14 days without giving any reason.
2. The withdrawal period shall expire after 14 days from the day:
   1. on which the Privileged Buyer acquired possession of the goods, or on which a third party other than the carrier and indicated by the Privileged Buyer acquired possession of the goods;
   2. on which the Privileged Buyer acquired possession of the last item, batch or part, or on which a third party other than the carrier and indicated by the Privileged Buyer acquired possession of the last item, batch or part, in the case of an agreement requiring the transfer of ownership of multiple goods delivered separately, in batches or in parts.
3. To exercise the right of withdrawal, the Privileged Buyer must inform the Seller of their decision to withdraw from the agreement by means of a clear statement (for example, a letter sent by post or e-mail), using the contact details provided in § 2 of these Terms and Conditions.
4. The Privileged Buyer may use the model withdrawal form attached to these Terms and Conditions, although this is not mandatory.
5. In order to meet the withdrawal deadline, it is sufficient for the Privileged Buyer to send information concerning the exercise of their right of withdrawal before the withdrawal period expires.
   
   EFFECTS OF WITHDRAWAL
6. If the agreement is withdrawn from, the Seller shall reimburse the Privileged Buyer for all payments received from them, including the costs of delivery of the goods (except for any additional costs resulting from the Privileged Buyer's choice of a delivery method other than the least expensive standard delivery method offered by the Seller), without undue delay and in any event no later than 14 days from the day on which the Seller was informed of the Privileged Buyer's decision to exercise the right of withdrawal.
7. The Seller will make the reimbursement using the same means of payment as used by the Privileged Buyer for the initial transaction, unless the Privileged Buyer has expressly agreed otherwise; in any event, the Privileged Buyer will not incur any fees as a result of such reimbursement.
8. If the Seller has not offered to collect the goods from the Privileged Buyer, the Seller may withhold reimbursement until receiving the goods back or until proof of their return has been provided, whichever occurs first.
9. The Seller requests that the goods be returned to the following address: ul. Amazonitowa 18, 91-360 Łódź, Poland, without undue delay and in any event no later than 14 days from the day on which the Privileged Buyer informed the Seller of the withdrawal from the sales agreement. The deadline is met if the Privileged Buyer sends the goods back before the expiry of the 14-day period.
10. The Privileged Buyer shall bear the direct costs of returning the goods.
11. The Privileged Buyer is only liable for any diminished value of the goods resulting from handling them in a manner other than what is necessary to establish the nature, characteristics and functioning of the goods.
12. If, due to their nature, the goods cannot normally be returned by post, the Privileged Buyer will also have to bear the direct costs of returning the goods. The estimated amount of such costs will be communicated by the Seller in the product description in the Store or during the ordering process.
13. If a refund is required for a transaction made by the Privileged Buyer using a payment card, the Seller will make the refund to the bank account associated with that payment card.

§ 8 EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

1. The right to withdraw from a distance contract referred to in § 7 of these Terms and Conditions shall not apply to contracts:
   1. where the subject matter of the performance is a non-prefabricated item manufactured according to the Privileged Buyer's specifications or clearly tailored to their individual needs;
   2. where the subject matter of the performance is goods liable to deteriorate or expire rapidly;
   3. where the subject matter of the performance is goods supplied in a sealed package which is not suitable for return due to health protection or hygiene reasons, if the package has been opened after delivery;
   4. where the subject matter of the performance is goods which, after delivery, by their nature become inseparably mixed with other items;
   5. where the subject matter of the performance is sealed audio recordings, visual recordings or computer software which have been unsealed after delivery;
   6. for the supply of newspapers, periodicals or magazines, with the exception of subscription agreements;
   7. where the price or remuneration depends on fluctuations in the financial market beyond the Seller's control, which may occur before the withdrawal period expires.

§ 9 COMPLAINTS

I GENERAL PROVISIONS

1. The Seller shall be liable to the Privileged Buyer for the conformity of the performance with the contract as provided for by generally applicable laws, including in particular the provisions of the Consumer Rights Act.
2. The Seller requests that complaints (including those concerning the operation of the Store) be submitted to the postal or e-mail address specified in § 2 of these Terms and Conditions.
3. If a warranty has been granted for a product, information about the warranty and its terms is available in the Store.
4. The Seller shall respond to a complaint within 14 days from the date of its receipt.

II PRIVILEGED BUYERS

1. Goods
   1. In the event of non-conformity of the goods with the contract, the Privileged Buyer may exercise the rights specified in Chapter 5a of the Consumer Rights Act.
   2. The Seller shall be liable for any lack of conformity of the goods with the contract existing at the time of delivery and revealed within two years from that time, unless the shelf life or period of suitability for use specified by the Seller, its legal predecessors or persons acting on their behalf is longer.
   3. Pursuant to the Consumer Rights Act, in the event of non-conformity with the contract, the Privileged Buyer may request:
      1. replacement of the goods,
      2. repair of the goods.
   4. Additionally, the Privileged Buyer may submit a declaration regarding:
      1. a price reduction,
      2. withdrawal from the contract
      where:
      • the Seller has refused to bring the goods into conformity with the contract pursuant to Article 43d(2) of the Consumer Rights Act;
      • the Seller has failed to bring the goods into conformity with the contract pursuant to Article 43d(4)-(6) of the Consumer Rights Act;
      • the lack of conformity of the goods with the contract continues despite the Seller's attempts to bring the goods into conformity with the contract;
      • the lack of conformity of the goods with the contract is of such significance that it justifies a price reduction or withdrawal from the contract without first using the remedies specified in Article 43d of the Consumer Rights Act;
      • the Seller's statement or the circumstances clearly indicate that the Seller will not bring the goods into conformity with the contract within a reasonable period or without excessive inconvenience to the Privileged Buyer.
   5. In the case of goods subject to repair or replacement, the Privileged Buyer should make the goods available to the Seller. The Seller shall collect the goods from the Privileged Buyer at its own expense.
   6. The Privileged Buyer may not withdraw from the contract if the lack of conformity of the goods with the contract is insignificant.
   7. In the event of withdrawal from the contract referred to in this section (concerning goods), the Privileged Buyer shall return the goods to the Seller without undue delay and at the Seller's expense to the following address: ul. Amazonitowa 18, 91-360 Łódź, Poland. The Seller shall reimburse the price to the Privileged Buyer without undue delay, no later than within 14 days of receiving the goods or proof of their return.
   8. The Seller shall reimburse the Privileged Buyer for amounts due as a result of exercising the right to a price reduction without undue delay, no later than within 14 days from the date of receipt of the Privileged Buyer's declaration of price reduction.
2. Out-of-court complaint handling and claim enforcement procedures
   1. The Seller informs the Consumer about the possibility of using out-of-court methods for handling complaints and pursuing claims. Rules for access to these procedures are available at the offices or on the websites of entities authorized to handle disputes out of court. The Consumer may, among other things, use:
      • the assistance of the relevant European Consumer Centre from the Network of European Consumer Centres. These centres provide information about consumer rights and assist in resolving disputes concerning cross-border purchases. Assistance provided by the European Consumer Centres is generally free of charge. A list of Consumer Centres for individual countries is available at: https://konsument.gov.pl/eck-w-europie/
      • the Online Dispute Resolution (ODR) platform provided by the European Commission, available at: https://ec.europa.eu/consumers/odr
        - however, the possibility of submitting complaints via the ODR platform expired on 20 March 2025.
      Furthermore, within the territory of the Republic of Poland, the following forms of assistance are available:
      • mediation conducted by the competent Provincial Inspectorate of Trade Inspection, to which an application for mediation should be submitted. As a rule, the procedure is free of charge. A list of inspectorates is available at: https://uokik.gov.pl/kontakt-inspekcja-handlowa
      • assistance from the competent permanent consumer arbitration court operating at the Provincial Inspectorate of Trade Inspection, to which an application for consideration of the case by an arbitration court should be submitted. As a rule, the procedure is free of charge. A list of inspectorates is available at: https://uokik.gov.pl/kontakt-inspekcja-handlowa
   2. The preceding provision is of an informational nature and does not constitute an obligation on the part of the Seller to use out-of-court dispute resolution methods.
   3. The use of out-of-court complaint handling and claim enforcement procedures is voluntary for both the Seller and the Consumer.
   4. The Consumer may also seek free assistance from a municipal or district consumer ombudsman.

III BUYERS OTHER THAN PRIVILEGED BUYERS

1. In the event of a defect in the goods, a Buyer other than a Privileged Buyer may submit a complaint regarding the defective goods under the statutory warranty provisions set out in the Civil Code.
2. With respect to a Buyer other than a Privileged Buyer, the Seller shall be liable under the statutory warranty if a physical defect is discovered before two years have elapsed from the date on which the goods were delivered to the Buyer.
3. Pursuant to the Civil Code, a Buyer who is an entrepreneur other than a Privileged Entrepreneur loses their rights under the statutory warranty if they fail to inspect the goods within the time and manner customary for goods of that type and fail to notify the Seller of the defect without undue delay, and if the defect becomes apparent only later, if they fail to notify the Seller immediately after discovering it. To comply with this time limit, it is sufficient to send notice of the defect before the deadline expires.
4. When exercising rights under the statutory warranty, a Buyer other than a Privileged Buyer may, under the terms set out in the Civil Code:
   1. submit a declaration of price reduction,
   2. in the case of a material defect, submit a declaration of withdrawal from the contract,
   3. request replacement of the goods with defect-free goods,
   4. request removal of the defect.
5. If it proves necessary to deliver the defective goods to the Seller in order to process the complaint, a Buyer other than a Privileged Buyer shall be obliged to deliver the goods to the following address: ul. Amazonitowa 18, 91-360 Łódź, Poland.

§ 10 PERSONAL DATA

1. The controller of the personal data provided by the Buyer when using the Store is the Seller. Detailed information regarding the processing of personal data by the Seller, including other purposes and legal bases for processing, as well as recipients of the data, can be found in the Privacy Policy available in the Store, in accordance with the transparency principle set out in the General Data Protection Regulation (EU) ("GDPR").
2. The purpose of processing the Buyer's personal data provided in connection with purchases in the Store is the fulfilment of orders. The legal basis for processing personal data in this case is:
   • a contract or actions taken at the request of the Buyer prior to entering into a contract (Article 6(1)(b) GDPR),
   • the Seller’s legal obligation, particularly regarding accounting and product safety (Article 6(1)(c) GDPR), and
   • the Seller’s legitimate interest consisting in the processing of data for the purpose of establishing, pursuing or defending potential claims (Article 6(1)(f) GDPR).
3. Providing data by the Buyer is voluntary, but necessary for concluding a contract. Failure to provide the data will make it impossible to conclude a contract in the Store.
4. The Buyer's data provided in connection with purchases in the Store will be processed until:
   1. the contract concluded between the Buyer and the Seller ceases to apply;
   2. the Seller is no longer subject to a legal obligation requiring the processing of the Buyer's data;
   3. the possibility of pursuing claims by either the Buyer or the Seller in connection with the contract concluded through the Store ceases;
   4. the Buyer's objection to the processing of their personal data is accepted, where the legal basis for processing was the Seller's legitimate interest.
   – depending on which circumstance applies in a given case.
5. The Buyer has the right to request:
   1. access to their personal data,
   2. rectification of their personal data,
   3. erasure of their personal data,
   4. restriction of processing,
   5. transfer of data to another controller
      as well as the right:
   6. to object at any time, on grounds relating to the Buyer's particular situation, to the processing of personal data concerning them based on Article 6(1)(f) GDPR (i.e. processing based on the legitimate interests pursued by the Seller).
6. To exercise their rights, the Buyer should contact the Seller using the details provided in § 2 of these Terms and Conditions.
7. If the Buyer believes that their data is being processed unlawfully, they may lodge a complaint with the authority responsible for personal data protection. In Poland, this is the President of the Personal Data Protection Office.

§ 11 DISCLAIMERS AND FINAL PROVISIONS

1. The Buyer is prohibited from providing unlawful content.
2. Each order placed in the Store constitutes a separate agreement and requires a separate acceptance of the Terms and Conditions. The agreement is concluded for the term and purpose of fulfilling the order.
3. All agreements concluded on the basis of these Terms and Conditions shall be governed by Polish law, subject to Section 4.
4. The choice of Polish law for agreements concluded on the basis of the Terms and Conditions with a Consumer does not waive or restrict the rights of such Buyer granted under mandatory provisions of law applicable to the Consumer in the absence of a choice of law. In particular, this means that if the national provisions applicable to a given Consumer provide broader protection than that arising from these Terms and Conditions or Polish law, such broader protection shall apply.
5. Agreements concluded on the basis of the Terms and Conditions are concluded in the Polish language.
6. In the event of any dispute with a Buyer who is not a privileged Buyer, arising in connection with an agreement concluded via the Store, the court having jurisdiction shall be the court competent for the Seller's registered office.

MODEL WITHDRAWAL FORM
(this form must be completed and returned only if you wish to withdraw from the contract)

Pracownia Horeca Maria Wysocka
ul. Amazonitowa 18, 91-360 Łódź
e-mail address: biuro@pracowniahoreca.pl

- I/We(*) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . hereby give notice/give notice(*) of my/our withdrawal from the contract of sale of the following goods(*) / for the provision of the following service(*):

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

- Date of conclusion of contract^(*)/receipt^(*)

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

- Name of Consumer(s) / Privileged Entrepreneur(s):

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

- Address of Consumer(s) / Privileged Entrepreneur(s):

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Signature of Consumer(s) / Privileged Entrepreneur(s)
(only if this form is submitted in paper form)

Date . . . . . . . . . . . . . . . . . . . . . .

(*) Delete as applicable.

Account Terms and Conditions

of the online store Pracownia Horeca

TABLE OF CONTENTS
§ 1 Definitions
§ 2 Contact with the Service Provider
§ 3 Technical Requirements
§ 4 Account
§ 5 Complaints
§ 6 Right of Withdrawal from the Agreement
§ 7 Personal Data
§ 8 Amendments to the Terms and Conditions or the Account
§ 9 Final Provisions

§ 1 DEFINITIONS

§ 2 CONTACT WITH THE SERVICE PROVIDER

1. Postal address: ul. Amazonitowa 18, 91-360 Łódź, Poland
2. E-mail address: biuro@pracowniahoreca.pl
3. Telephone: +48 508092085
4. The cost of a telephone call or data transmission made by the Service Recipient results from the standard tariff of the telecommunications operator or internet service provider used by the Service Recipient. The Service Provider notes that the cost of an international call or international data transmission may be higher than the cost of a domestic call or transmission – depending on the tariff adopted by the telecommunications operator or internet service provider used by the Service Recipient.

§ 3 TECHNICAL REQUIREMENTS

1. For the proper functioning and creation of an Account, the following are required:
   • an active e-mail account,
   • a device with internet access,
   • a web browser supporting JavaScript and cookies.

§ 4 ACCOUNT

1. Creating an Account is completely voluntary and depends on the Service Recipient's decision.
2. An Account provides the Service Recipient with additional options, such as: viewing the history of orders placed by the Service Recipient in the Store, checking order status, or self-editing the Service Recipient's data.
3. In order to create an Account, the relevant registration form in the Store must be completed.
4. At the moment of Account creation, an agreement for maintaining an Account is concluded between the Service Recipient and the Service Provider for an indefinite period on the terms specified in the Terms and Conditions.
5. The Service Provider begins providing the Account maintenance service under the terms specified in the Terms and Conditions immediately after the conclusion of the agreement for maintaining an Account.
6. The Service Recipient may terminate the Account at any time without incurring any costs.
7. Deleting the Account results in the termination of the agreement for maintaining an Account. In order to have the Account deleted by the Service Provider, a cancellation request must be sent to the Service Provider's e-mail address specified in § 2 of the Terms and Conditions, which will result in the immediate deletion of the Account and termination of the agreement for maintaining an Account.

§ 5 COMPLAINTS

I GENERAL PROVISIONS

1. The Service Provider requests that complaints regarding the Account be submitted to the postal or electronic address specified in § 2 of the Terms and Conditions.
2. The Service Provider shall respond to the complaint within 14 days of receiving the complaint notice.

II PRIVILEGED SERVICE RECIPIENTS

3. The Service Provider bears liability towards the Privileged Service Recipient for the conformity of the performance with the agreement, as provided for by generally applicable provisions of law, in particular by the provisions of the Consumer Rights Act.
4. In the event of improper performance of the agreement for maintaining an Account by the Service Provider, the Privileged Service Recipient has the right to exercise the rights regulated in Chapter 5b of the Consumer Rights Act.
5. If the Service Provider fails to deliver the digital service, the Privileged Service Recipient may demand its delivery. If, despite this, the Service Provider fails to deliver the digital service immediately or within an additional period expressly agreed between the Service Provider and the Privileged Service Recipient, the Privileged Service Recipient may withdraw from the agreement for maintaining an Account.
6. The Privileged Service Recipient may withdraw from the agreement for maintaining an Account without demanding the delivery of the digital service if:
   1. it clearly appears from the Service Provider's statement or circumstances that they will not deliver the digital service, or
   2. the Privileged Service Recipient and the Service Provider agreed, or it clearly results from the circumstances of concluding the agreement for maintaining an Account, that a specific delivery date of the digital service was essential for the Privileged Service Recipient, and the Service Provider failed to deliver it within that time limit.
7. The Service Provider bears liability for any lack of conformity of a continuously supplied digital service with the agreement for maintaining an Account that occurred or became apparent during the period in which, pursuant to that agreement, the service was to be supplied.
8. If the digital service is not in conformity with the agreement for maintaining an Account, the Privileged Service Recipient may demand that it be brought into conformity with that agreement.
9. In the event of a lack of conformity of the digital service with the agreement for maintaining an Account, the Privileged Service Recipient is obliged to cooperate with the Service Provider, to a reasonable extent and using the least cumbersome technical means available, in order to determine whether the lack of conformity of the digital service with the agreement for maintaining an Account at the relevant time results from the characteristics of the Privileged Service Recipient's digital environment.
10. In addition, if the digital service is not in conformity with the agreement for maintaining an Account, the Privileged Service Recipient may submit a statement of withdrawal from this agreement when:
    1. bringing the digital service into conformity with the agreement for maintaining an Account is impossible or requires excessive costs pursuant to Article 43m(2) and (3) of the Consumer Rights Act;
    2. the Service Provider has not brought the digital service into conformity with the agreement for maintaining an Account within a reasonable time from the moment the Service Provider was informed by the Privileged Service Recipient of the lack of conformity with that agreement, and without undue inconvenience to the Privileged Service Recipient, taking into account the nature and purpose of that digital service for which it is used;
    3. the lack of conformity of the digital service with the agreement for maintaining an Account persists, even though the Service Provider attempted to bring the digital service into conformity with that agreement;
    4. the lack of conformity of the digital service with the agreement for maintaining an Account is substantial enough to justify withdrawal from the agreement for maintaining an Account without prior recourse to the remedy provided for in Article 43m of the Consumer Rights Act (i.e., requesting that the digital service be brought into conformity with the agreement);
    5. it clearly appears from the Service Provider's statement or circumstances that they will not bring the digital service into conformity with the agreement for maintaining an Account within a reasonable time or without undue inconvenience to the Privileged Service Recipient.

III OUT-OF-COURT COMPLAINT RESOLUTION AND REDRESS PROCEDURES

11. The Service Provider informs the Consumer about the possibility of using out-of-court procedures for handling complaints and pursuing claims. The rules of access to these procedures are available at the offices or on the websites of entities authorized to handle out-of-court dispute resolution. The Consumer may, among others, use:
    • assistance of the competent European Consumer Centre from the European Consumer Centres Network. The Centres provide information on consumer rights and assist in resolving cross-border purchase disputes. Assistance from the European Consumer Centres is, as a rule, free of charge. A list of Consumer Centres competent for a given country can be found at: https://konsument.gov.pl/eck-w-europie/
    • the Online Dispute Resolution (ODR) internet platform provided by the European Commission, available at: https://ec.europa.eu/consumers/odr
      - provided that the possibility of submitting complaints via the ODR platform expires on March 20, 2025.
    Furthermore, within the territory of the Republic of Poland, the following forms of support are available:
    • mediation conducted by the locally competent Voivodeship Inspectorate of Trade Inspection, to which a request for mediation should be submitted. As a rule, the proceedings are free of charge. A list of inspectorates can be found here: https://uokik.gov.pl/kontakt-inspekcja-handlowa
    • assistance of the locally competent permanent consumer arbitration court operating at the Voivodeship Inspectorate of Trade Inspection, to which an application for hearing the case before the arbitration court should be submitted. As a rule, the proceedings are free of charge. A list of inspectorates is available at: https://uokik.gov.pl/kontakt-inspekcja-handlowa
12. The preceding provision is for informational purposes only and does not constitute an obligation on the part of the Service Provider to use out-of-court dispute resolution mechanisms.
13. The use of out-of-court complaint resolution and claim settlement procedures is voluntary for both the Service Provider and the Consumer.
14. The Consumer may additionally use the free assistance of a municipal or district consumer ombudsman.

§ 6 RIGHT OF WITHDRAWAL FROM THE AGREEMENT

1. The Privileged Service Recipient has the right to withdraw from the agreement for maintaining an Account concluded with the Service Provider, within 14 days without giving any reason.
2. The withdrawal period for the agreement for maintaining an Account expires after 14 days from the date of conclusion of this agreement.
3. In order for the Privileged Service Recipient to exercise the right of withdrawal, they must inform the Service Provider, using the contact details provided in § 2 of the Terms and Conditions, of their decision to withdraw from the agreement by an unequivocal statement (for example, a letter sent by post or by e-mail).
4. The Privileged Service Recipient may use the model withdrawal form provided at the end of the Terms and Conditions, but it is not obligatory.
5. To meet the withdrawal deadline, it is sufficient for the Privileged Service Recipient to send the communication concerning the exercise of their right of withdrawal before the withdrawal period has expired.

§ 7 PERSONAL DATA

1. The Controller of personal data provided by the Service Recipient in connection with concluding the agreement for maintaining an Account is the Service Provider. Detailed information regarding the processing of personal data by the Service Provider – including other purposes and legal bases of data processing, as well as data recipients, can be found in the privacy policy available in the Store – pursuant to the transparency principle set forth in the General Data Protection Regulation (EU) – " GDPR".
2. The purpose of processing the Service Recipient's data is the maintenance of the Account. The legal basis for processing personal data in this case is the agreement for maintaining an Account or steps taken at the request of the Service Recipient prior to entering into it (Article 6(1)(b) of the GDPR), as well as the legitimate interest of the Service Provider, consisting of data processing for the establishment, exercise, or defense of potential claims (Article 6(1)(f) of the GDPR).
3. Providing data by the Service Recipient is voluntary, but at the same time necessary to conclude the agreement for maintaining an Account and to provide the services covered by it. Failure to provide data means that the agreement for maintaining an Account cannot be concluded and the Service Provider will not be able to provide the services covered by it.
4. The Service Recipient's data will be processed until:
   1. the agreement for maintaining an Account ceases to be in effect;
   2. the possibility of pursuing claims by the Service Recipient or the Service Provider related to the Account expires;
   3. the Service Recipient's objection to the processing of their personal data is accepted – where the legal basis for processing was the legitimate interest of the Service Provider
   – whichever is applicable in the given case.
5. The Service Recipient has the right to demand:
   1. access to their personal data,
   2. their rectification,
   3. erasure,
   4. restriction of processing,
   5. data portability to another controller
      as well as the right to:
   6. object at any time to the processing of data on grounds relating to the Service Recipient's particular situation – against the processing of personal data concerning them based on Article 6(1)(f) of the GDPR (i.e. on legitimate interests pursued by the Service Provider).
6. In order to exercise their rights, the Service Recipient should contact the Service Provider.
7. In the event that the Service Recipient considers that their data is being processed unlawfully, the Service Recipient may lodge a complaint with the authority competent for personal data protection. In Poland, this is the President of the Personal Data Protection Office (Prezes Urzędu Ochrony Danych Osobowych).

§ 8 AMENDMENTS TO THE TERMS AND CONDITIONS OR THE ACCOUNT

1. The Service Provider reserves the right to amend the Terms and Conditions only for valid reasons. A valid reason is understood as the necessity to change the Terms and Conditions caused by:
   1. a change in the functionality of the Account, requiring a modification of the Terms and Conditions, or
   2. a change in legal provisions affecting the performance of the agreement for maintaining an Account by the Service Provider or adapting the services to recommendations, guidelines, orders or prohibitions, judgments, rulings, interpretations, or decisions of authorized public authorities, or
   3. a change in the contact or identification details of the Service Provider.
2. Information regarding the planned amendment to the Terms and Conditions will be sent to the Service Recipient's e-mail address assigned to the Account at least 7 days before the changes enter into force.
3. In the event that the Service Recipient does not object to the planned changes prior to their effective date, they shall be deemed to have accepted them, which does not constitute any obstacle to terminating the agreement in the future.
4. In the event of non-acceptance of the planned changes, the Service Recipient should send a notification thereof to the Service Provider's e-mail address specified in § 2 of the Terms and Conditions, which will result in the termination of the agreement for maintaining an Account upon the entry into force of the planned changes.
5. The Service Provider may make an alteration to the Account that is not necessary to maintain its conformity with the agreement for maintaining an Account, for the reason specified in Section 1(b) or due to a change in the functionality of the Account. The introduction of the change referred to in the preceding sentence shall not entail any costs on the part of the Privileged Service Recipient. The provisions of Sections 2–4 shall apply accordingly.
6. If the change referred to in Section 5 significantly and negatively impacts the Privileged Service Recipient's access to or use of the Account, the Service Provider shall send to the Privileged Service Recipient's e-mail address, reasonably in advance, on a durable medium, information regarding the characteristics and timing of such change as well as the rights granted to the Privileged Service Recipient in connection with that change.

§ 9 FINAL PROVISIONS

1. The Service Recipient is prohibited from providing unlawful content.
2. The agreement for maintaining an Account is concluded in the Polish language.
3. The agreement concluded on the basis of these Terms and Conditions shall be governed by Polish law, subject to Section 4.
4. The choice of Polish law for an agreement concluded on the basis of the Terms and Conditions with a Consumer does not waive or restrict the Consumer's rights granted under mandatory provisions of law applicable to the Consumer in the absence of a choice of law. In particular, this means that if the national provisions applicable to a given Consumer provide broader protection than that arising from these Terms and Conditions or Polish law, such broader protection shall apply.
5. In the event of any dispute with a Service Recipient who is not a Privileged Service Recipient, arising in connection with the agreement for maintaining an Account, the court having jurisdiction shall be the court competent for the Service Provider's registered office.

Pracownia Horeca Maria Wysocka
ul. Amazonitowa 18, 91-360 Łódź
e-mail address: biuro@pracowniahoreca.pl

- I/We(*) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . hereby give notice/give notice(*) of my/our withdrawal from the contract for the provision of the following service(*) / for the supply of digital content in the form of(*):

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

- Date of conclusion of contract^(*)

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

- Name of Consumer(s) / Privileged Entrepreneur(s):

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

- Address of Consumer(s) / Privileged Entrepreneur(s):

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Signature of Consumer(s) / Privileged Entrepreneur(s)
(only if this form is submitted in paper form)

Date . . . . . . . . . . . . . . . . . . . . . .

(*) Delete as applicable.

Newsletter Terms and Conditions

of the online store Pracownia Horeca

TABLE OF CONTENTS
§ 1 Definitions
§ 2 Contact with the Service Provider
§ 3 Technical Requirements
§ 4 Agreement
§ 5 Complaints
§ 6 Right of Withdrawal from the Agreement
§ 7 Personal Data
§ 8 Amendments to the Terms and Conditions or the Newsletter
§ 9 Final Provisions

§ 1 DEFINITIONS

§ 2 CONTACT WITH THE SERVICE PROVIDER

1. Postal address: ul. Amazonitowa 18, 91-360 Łódź, Poland
2. E-mail address: biuro@pracowniahoreca.pl
3. Telephone: +48 508092085
4. The cost of a telephone call or data transmission made by the Service Recipient results from the standard tariff of the telecommunications operator or internet service provider used by the Service Recipient. The Service Provider notes that the cost of an international call or international data transmission may be higher than the cost of a domestic call or transmission – depending on the tariff adopted by the telecommunications operator or internet service provider used by the Service Recipient.

§ 3 TECHNICAL REQUIREMENTS

1. In order to use the digital content covered by the Terms and Conditions, the following are required:
   • an active e-mail account;
   • a device with internet access;
   • a web browser supporting JavaScript and cookies.

§ 4 AGREEMENT

1. The Service Recipient may subscribe to the Newsletter voluntarily.
2. In order to receive the Newsletter, it is necessary to conclude the Agreement.
3. E-mail messages sent under the Agreement will be directed to the e-mail address provided by the Service Recipient at the time of concluding the Agreement.
4. In order to conclude the Agreement, the Service Recipient, as a first step, enters their e-mail address in the designated field on the Store website where they wish to receive messages sent under the Agreement. Upon subscribing to the Newsletter, the Agreement is concluded for an indefinite period, and the Service Provider shall begin providing the service to the Service Recipient – subject to Section 5.
5. In order for the Agreement to be properly performed, the Service Recipient is obliged to provide their correct e-mail address.
6. The Newsletter is delivered promptly after the Service Provider prepares messages intended for Service Recipients.
7. Messages sent under the Newsletter will include information on how to unsubscribe from it, as well as an unsubscribe link.
8. The Service Recipient may unsubscribe from the Newsletter without stating any reason and without incurring any costs, at any time, using the option referred to in the preceding provision or by sending an e-mail to the Service Provider's e-mail address specified in § 2 of the Terms and Conditions.
9. Using the unsubscribe link by the Service Recipient or sending a message requesting unsubscription from the Newsletter will result in the immediate termination of the Agreement.

§ 5 COMPLAINTS

I GENERAL PROVISIONS

1. The Service Provider requests that complaints regarding the digital content covered by the Terms and Conditions be submitted to the postal or electronic address specified in § 2 of the Terms and Conditions.
2. The Service Provider shall respond to the complaint within 14 days of receiving the complaint notice.

II PRIVILEGED SERVICE RECIPIENTS

3. The Service Provider bears liability towards the Privileged Service Recipient for the conformity of the performance with the Agreement, as provided for by generally applicable provisions of law, in particular by the provisions of the Consumer Rights Act.
4. In the event of improper performance of the Agreement by the Service Provider, the Privileged Service Recipient has the right to exercise the rights regulated in Chapter 5b of the Consumer Rights Act.
5. If the Service Provider fails to deliver the digital content covered by the Agreement, the Privileged Service Recipient may demand its delivery. If, despite this, the Service Provider fails to deliver the digital content covered by the Agreement immediately or within an additional period expressly agreed between the Privileged Service Recipient and the Service Provider, the Privileged Service Recipient may withdraw from the Agreement.
6. The Privileged Service Recipient may withdraw from the Agreement without demanding the delivery of the digital content covered by the Agreement if:
   • it clearly appears from the Service Provider's statement or circumstances that they will not deliver the digital content covered by the Agreement, or
   • the Privileged Service Recipient and the Service Provider agreed, or it clearly results from the circumstances of concluding the Agreement, that a specific delivery date of the digital content covered by the Agreement was essential for the Privileged Service Recipient, and the Service Provider failed to deliver it within that time limit.
7. The Service Provider bears liability for any lack of conformity of the Newsletter with the Agreement that – given that the Newsletter is supplied on a continuous basis – occurred or became apparent during the period in which, pursuant to that Agreement, it was to be supplied.
8. If the digital content covered by the Terms and Conditions is not in conformity with the Agreement, the Privileged Service Recipient may demand that it be brought into conformity with the Agreement.
9. In the event of a lack of conformity with the Agreement of the digital content covered by the Terms and Conditions, the Privileged Service Recipient is obliged to cooperate with the Service Provider, to a reasonable extent and using the least cumbersome technical means available, in order to determine whether the lack of conformity with the Agreement at the relevant time results from the characteristics of the Privileged Service Recipient's digital environment.
10. In addition, if the digital content covered by the Terms and Conditions is not in conformity with the Agreement, the Privileged Service Recipient may submit a statement of withdrawal from the Agreement when:
    • bringing such digital content into conformity with the Agreement is impossible or requires excessive costs pursuant to Article 43m(2) and (3) of the Consumer Rights Act;
    • the Service Provider has not brought the digital content covered by the Terms and Conditions into conformity with the Agreement within a reasonable time from the moment the Service Provider was informed by the Privileged Service Recipient of the lack of conformity with the Agreement, and without undue inconvenience to the Privileged Service Recipient, taking into account their nature and the purpose for which they are used;
    • the lack of conformity with the Agreement of the digital content covered by the Terms and Conditions persists, even though the Service Provider attempted to bring it into conformity with the Agreement;
    • the lack of conformity with the Agreement of the digital content covered by the Terms and Conditions is substantial enough to justify withdrawal from the Agreement without prior recourse to the remedy provided for in Article 43m of the Consumer Rights Act (i.e., requesting that the digital content be brought into conformity with the Agreement);
    • it clearly appears from the Service Provider's statement or circumstances that they will not bring the digital content covered by the Terms and Conditions into conformity with the Agreement within a reasonable time or without undue inconvenience to the Privileged Service Recipient.

III OUT-OF-COURT COMPLAINT RESOLUTION AND REDRESS PROCEDURES

11. The Service Provider informs the Consumer about the possibility of using out-of-court procedures for handling complaints and pursuing claims. The rules of access to these procedures are available at the offices or on the websites of entities authorized to handle out-of-court dispute resolution. The Consumer may, among others, use:
    • assistance of the competent European Consumer Centre from the European Consumer Centres Network. The Centres provide information on consumer rights and assist in resolving cross-border purchase disputes. Assistance from the European Consumer Centres is, as a rule, free of charge. A list of Consumer Centres competent for a given country can be found at: https://konsument.gov.pl/eck-w-europie/
    • the Online Dispute Resolution (ODR) internet platform provided by the European Commission, available at: https://ec.europa.eu/consumers/odr
      - provided that the possibility of submitting complaints via the ODR platform expires on March 20, 2025.
    Furthermore, within the territory of the Republic of Poland, the following forms of support are available:
    • mediation conducted by the locally competent Voivodeship Inspectorate of Trade Inspection, to which a request for mediation should be submitted. As a rule, the proceedings are free of charge. A list of inspectorates can be found here: https://uokik.gov.pl/kontakt-inspekcja-handlowa
    • assistance of the locally competent permanent consumer arbitration court operating at the Voivodeship Inspectorate of Trade Inspection, to which an application for hearing the case before the arbitration court should be submitted. As a rule, the proceedings are free of charge. A list of inspectorates is available at: https://uokik.gov.pl/kontakt-inspekcja-handlowa
12. The preceding provision is for informational purposes only and does not constitute an obligation on the part of the Service Provider to use out-of-court dispute resolution mechanisms.
13. The use of out-of-court complaint resolution and claim settlement procedures is voluntary for both the Service Provider and the Consumer.
14. The Consumer may additionally use the free assistance of a municipal or district consumer ombudsman.

§ 6 RIGHT OF WITHDRAWAL FROM THE AGREEMENT

1. The Privileged Service Recipient has the right to withdraw from the Agreement concluded with the Service Provider within 14 days without giving any reason.
2. The withdrawal period for the Agreement expires after 14 days from the date of conclusion of this Agreement.
3. In order for the Privileged Service Recipient to exercise the right of withdrawal, they must inform the Service Provider, using the contact details provided in § 2 of the Terms and Conditions, of their decision to withdraw from the Agreement by an unequivocal statement (for example, a letter sent by post or by e-mail).
4. The Privileged Service Recipient may use the model withdrawal form provided at the end of the Terms and Conditions, but it is not obligatory.
5. To meet the withdrawal deadline, it is sufficient for the Privileged Service Recipient to send the communication concerning the exercise of their right of withdrawal before the withdrawal period has expired.

§ 7 PERSONAL DATA

1. The Controller of personal data provided by the Service Recipient in connection with the Agreement is the Service Provider. Detailed information regarding the processing of personal data by the Service Provider – including other purposes and legal bases for data processing, as well as data recipients, can be found in the privacy policy available in the Store – pursuant to the transparency principle set forth in the General Data Protection Regulation (EU) – " GDPR".
2. The purpose of processing the Service Recipient's data is:
   • performance of the Agreement; the legal basis for processing personal data in this case is the Agreement or steps taken at the request of the Service Recipient prior to entering into it (Article 6(1)(b) of the GDPR);
   • analysis of the effectiveness of messages sent under the Agreement, in order to establish general rules regarding effective mailings in the Service Provider's business; the legal basis for processing personal data for this purpose is the legitimate interest of the Service Provider (Article 6 (1)(f) of the GDPR);
   • establishment, exercise, or defense of potential claims related to the Agreement; the legal basis for processing personal data for this purpose is the legitimate interest of the Service Provider (Article 6(1)(f) of the GDPR).
3. Providing data by the Service Recipient is voluntary, but at the same time necessary to conclude the Agreement and provide the digital content covered by it. Failure to provide data will result in the inability to conclude the Agreement, and the Service Provider will not deliver the digital content covered by it.
4. The Service Recipient's data will be processed until:
   1. the Agreement ceases to be in effect;
   2. the possibility of pursuing claims by the Service Recipient or the Service Provider related to the Agreement expires;
   3. the Service Recipient's objection to the processing of their personal data is accepted – where the legal basis for processing was the legitimate interest of the Service Provider
   – whichever is applicable in the given case.
5. The Service Recipient has the right to demand:
   1. access to their personal data,
   2. their rectification,
   3. erasure,
   4. restriction of processing,
   5. data portability to another controller
      as well as the right to:
   6. object at any time to the processing of data on grounds relating to the Service Recipient's particular situation – against the processing of personal data concerning them based on Article 6(1)(f) of the GDPR (i.e. on legitimate interests pursued by the Service Provider).
6. In order to exercise their rights, the Service Recipient should contact the Service Provider.
7. In the event that the Service Recipient considers that their data is being processed unlawfully, the Service Recipient may lodge a complaint with the authority competent for personal data protection. In Poland, this is the President of the Personal Data Protection Office (Prezes Urzędu Ochrony Danych Osobowych).

§ 8 AMENDMENTS TO THE TERMS AND CONDITIONS OR THE NEWSLETTER

1. The Service Provider reserves the right to amend the Terms and Conditions only for valid reasons. A valid reason is understood as the necessity to change the Terms and Conditions caused by:
   1. a change in the functionality of the Newsletter, requiring a modification of the Terms and Conditions, or
   2. a change in legal provisions affecting the performance of the Agreement by the Service Provider or adapting the services to recommendations, guidelines, orders or prohibitions, judgments, rulings, interpretations, or decisions of authorized public authorities, or
   3. a change in the contact or identification details of the Service Provider.
2. Information regarding the planned amendment to the Terms and Conditions will be sent to the Service Recipient's e-mail address provided at the time of concluding the Agreement at least 7 days before the changes enter into force.
3. In the event that the Service Recipient does not object to the planned changes prior to their entry into force, they shall be deemed to have accepted them, which does not constitute any obstacle to terminating the Agreement in the future.
4. In the event of non-acceptance of the planned changes, the Service Recipient should send a notification thereof to the Service Provider's e-mail address specified in § 2 of the Terms and Conditions, which will result in the termination of the Agreement upon the entry into force of the planned changes.
5. The Service Provider may make an alteration to the Newsletter that is not necessary to maintain its conformity with the Agreement, for the reason specified in Section 1(b) or due to a change in the functionality of the Newsletter. The introduction of the change referred to in the preceding sentence shall not entail any costs on the part of the Privileged Service Recipient. The provisions of Sections 2–4 shall apply accordingly.
6. If the change referred to in the preceding provision significantly and negatively impacts the Privileged Service Recipient's access to or use of the Newsletter, the Service Provider shall send to the Privileged Service Recipient's e-mail address, reasonably in advance, on a durable medium, information regarding the characteristics and timing of such change as well as the rights granted to the Privileged Service Recipient in connection with that change.

§ 9 FINAL PROVISIONS

1. The Service Recipient is prohibited from providing unlawful content.
2. The Agreement is concluded in the Polish language.
3. The Agreement concluded on the basis of these Terms and Conditions shall be governed by Polish law, subject to Section 4.
4. The choice of Polish law for the Agreement concluded on the basis of the Terms and Conditions with a Consumer does not waive or restrict the Consumer's rights granted under mandatory provisions of law applicable to that Consumer in the situation in which no choice of law takes place. In particular, this means that if the national provisions applicable to a given Consumer provide broader protection than that arising from these Terms and Conditions or Polish law, such broader protection shall apply.
5. In the event of any dispute with a Service Recipient who is not a Privileged Service Recipient, arising in connection with the Agreement, the court having jurisdiction shall be the court competent for the Service Provider's registered office.